Case Study: WMK Co

WMK Co Case Study Systems IT Support

Challenge

WMK is a growing business that has continued to grow partly by acquisitions and they struggled with several inherited old computers and different software packages to complete the same functions. They had a desperate need to develop a plan to consolidate software packages, address connectivity to the corporate office for data access, file sharing and backup, along with a cohesive anti-virus and security solution. Management knew they needed a more advanced system offering better collaboration for employees, protection of business critical information, and more control and security. The company’s major issues included:

  • Multiple email systems with storage limitations that caused their key employees to purge and archive their mailboxes on a regular basis to avoid exceeding the storage limitations of their service provider.
  • Lack of centralized file sharing and document control.
  • Inability for their remote employees to access and share files with the corporate office.

Solution

After performing a detailed assessment of their needs, we developed and initiated a major upgrade to the corporate server and implemented terminal services to provide secure access to corporate applications.  A secure data backup plan was also established. Exchange Server was set up and configured to host their e-mail system in-house with three separate domains to reflect the three companies under the WMK Co umbrella.  Internal and remote users can now easily collaborate and share documents, printers and other important organizational resources. Appropriate e-mail retention and virtually unlimited storage is now available to facilitate proper reporting and data retention compliance. Also, as a result of centralized file sharing, the number of e-mail attachments was greatly reduced and substantially reduced the individual mailbox folder size.

Results

With the solutions provided by Systems, this company was able to see immediate results in their productivity. They also gained the comfort of knowing that their systems were not vulnerable to viruses and security threats.