Case Study: Montana Rescue Mission

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Montana Rescue Mission is non-profit organization with several satellite offices. Maintaining a secure and efficient IT infrastructure is vital to MRM’s operations and clients.

Challenge

Before working with Systems, MRM had an overwhelmed IT provider, which led to cumbersome technology processes and an array of IT issues for employees in the main office and continual access issues for remote offices. Outdated technology within their office and the implementation of a mix of different operating systems resulted in user frustration and elevated security risks. MRM turned to Systems to take over their systems and create a safer, and more stable, technology environment for all users.

Objectives

  • Refresh the network
  • Update hardware and software
  • Increase data security
  • Eliminate end of life Microsoft XP
  • Implement Systems’ COMPLETE Managed Services

Solution

MRM’s biggest struggle was the inability to cover all IT needs within the framework of a non-profit.  After evaluating their issues and seeing the need for a dedicated and supportive IT staff, Systems offered MRM our Managed Services Solution. This comprehensive package included a support team for all hardware and software and ensures 24/7 backup support to keep systems up for all employees, with an easily accessible end-user helpdesk. This provides proactive monitoring, maintenance, remote guidance and on-site remediation. The managed services bundle also effectively solves all network problems and prevents future ones, by including regular virtual CIO (vCIO) meetings with MRM to discuss existing technology. This provides insight into how future changes in technology could impact IT infrastructure and employee processes.

Updating the System

Employees at MRM’s main office were using a mixture of desktops and applications from multiple providers. Most computers were between one and five years old and operating systems installed varied between Microsoft Windows XP, Windows 7. This led to apps missing upgrades. Critical apps like Microsoft Exchange (which hosted some email) had not been managed, causing major concerns and issues for staff. MRM Email was housed in three separate locations. Some using the ISP provided mail services and others using an in-house Exchange server while others had resorted to using their personal email accounts to communicate.

To solve this, Systems recommended a phased approach to replacing all Windows XP computers. To help put other hardware-related issues to rest, vCIO consulting was implemented to determine what standard configurations best suited the office and which devices should be used to best meet every user’s workflow needs.

Securing Devices

A server migration and phased approach to upgrading all MS Windows 2003 Servers was chosen to help fix these issues. This would take care of unprotected devices and systems with expired security software. This plan also considered MRM’s budget, compliance regulations, and minimal staff disruption, making the process as smooth as possible for the organization and its employees.

Solutions Package:

  • Network & Connectivity Repair
  • Remote Office Connectivity configuration
  • Technical Troubleshooting
  • Updates & Patches
  • Hardware Maintenance
  • Priority Response Times
  • Uptime Guarantees
  • Preventative Maintenance

Results

With Systems’ Managed Services plan, MRM’s data is more secure and their office technology workflow is streamlined and efficient. Employees now experience more capabilities with updated computers, causing less frustration within the organization. Now, MRM leaders are less stressed and can rest easy knowing their IT infrastructure is completely taken care of and their concerns are addressed and resolved promptly and professionally.