Case Study: Stillwater County

Stillwater County Courthouse Montana Government IT Solutions from Systems

Challenge

Stillwater County Commissioners sought an experienced IT services provider to handle the county’s operational IT responsibilities, including:

  • Server and network maintenance
  • Implementation of new technologies
  • Assistance with end-user IT issues

In particular, they required an IT partner experienced in resolving issues specific to municipalities, as well as one that offered strong customer service and a proactive approach. Additionally, they expected to upgrade some key technologies, and they needed a partner that could advise and support both short- and long-term solutions.

Stillwater County selected Systems as its managed services provider because of our extensive experience working with municipalities and our ability to efficiently address both pending and anticipated issues throughout county infrastructure. We provided quality services in the short-term while strategically planning for long-term IT requirements. Equally important to the county was Systems’ ability to address issues quickly through remote access or onsite visits.

Solution

Systems assessed the county’s entire infrastructure and assumed responsibility for all IT support, including on-call support, proactive maintenance, and strategic IT projects. As we continue to support Stillwater County, Systems has:

  • Moved several departments to new locations
  • Implemented a new off-site back-up solution
  • Recommended hardware and software upgrades, and then implemented those that met the organization’s needs
  • Measurably improved up time, productivity, and communication.

Results

By working with Systems, Stillwater County has improved its infrastructure significantly and, as a result, its system uptime. In addition, it has deployed new technologies that have improved business productivity and communication among offices. Stillwater County’s devoted employees continue to count on quality and timely support for their IT needs as they support the county’s population.