Case Study: Stillwater County

Stillwater County Courthouse Montana Government IT Solutions from Systems

Challenge

Finding an experienced partner Stillwater County Commissioners sought an IT services provider to handle its day-to-day IT responsibilities, including:

  • Server and network maintenance
  • Implementation of new technologies
  • Assistance with end-user IT issues

In particular, they required a partner experienced in solving issues related to Municipalities, as well as one that offers strong customer service and a proactive approach—including the ability to identify and eliminate problems before the arise. In addition, because they expected to upgrade some key technologies, they wanted a partner that could advise and support both short- and long-term needs.

Stillwater County selected Systems as its IT managed services provider. Not only did we have extensive experience working with municipalities, we also offered the ability to address all pending issues throughout their entire infrastructure.  Systems had proven it could provide quality services in the short-term while helping the company address its longer-term IT requirements.  Systems’ ability to address issues quickly through remote access or onsite visits was very important.

Solution

Systems assessed the client’s entire infrastructure and then assumed responsibility for all IT support, including on-call support and break-fix activities; proactive maintenance; and strategic IT projects. In addition, as we continued to support Stillwater County over a period of years, Systems has:

  • Moved several departments to new locations
  • Implemented a new off-site back-up solution
  • Recommended hardware and software upgrades, and then implemented those that met the organization’s needs
  • Measurably improved up time, productivity, and communication.

Results

By working with Systems, Stillwater County has improved its infrastructure significantly and, as a result, its system uptime. In addition, it has deployed new technologies that have improved business productivity, as well as communication among offices and with the home office. Stillwater County’s devoted employees continue to count on quality and timely support for their IT needs as they support the county’s population.